Get help

Email support@izypas.com or use the contact form. We usually reply within one business day.

Questions about a specific membership, ticket or refund should first go to the association concerned.

Trouble signing in?

• Use the same email address your association has on file.
• Check your spam folder for the magic login link.
• Try signing in with Google, Microsoft or Facebook instead.

See also Get started with izypas.

Delete your account in the app

• iPhone: Sign in → Settings (gear icon) → Delete my data.
• Android: Sign in → Profile → Settings → Delete my data.
• Web: Sign in at izypas.app → Settings → Delete my data.

Choose the association (or your whole account), review the warning and submit. You can track the status or cancel while the request awaits approval.

Delete your account without the app

Email gdpr@izypas.com from the email address linked to your account. Include your name and whether you want to delete data for one association or your entire izypas account.

What gets deleted?

Your profile (name, email, phone, address, date of birth and photo), memberships, registrations, tickets, survey answers and login are anonymised or deleted. Accounting records may be kept in anonymised form where the law requires it. We process requests within 30 days.

Read the full details in our GDPR Compliance Statement.